Last Updated:2025

Dekker Technologies (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information You Provide

This includes information you voluntarily submit through forms on our website, such as:

• Name
• Email address
• Phone number
• Company or organisational details
• Any message or inquiry you send us

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Cookies and similar tracking data

1.3 Information Related to Our Mobile Panic Button App

If you use a white-labelled app powered by Dekker Technologies (subject to each brand's policy), we may collect:

• Device ID
• App usage data
• Location information only when necessary for panic/emergency features (with your explicit permission)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our website and services
• Respond to your inquiries or support requests
• Deliver software-related services, updates, and notifications
• Improve user experience and system performance
• Comply with legal obligations
• We do not sell, rent, or trade your personal information.

3. Legal Basis for Processing (POPIA Compliance)

We process personal information based on:

• Your consent

• The performance of a contract or service

• Our legitimate interests in running and improving our business

• Legal obligations

4. Sharing Your Information

We may share information with:

• Third-party service providers who help us operate our website or systems

• Emergency response partners (if applicable for the panic button service)

• Law enforcement if required by law

• All third parties are required to maintain confidentiality and follow POPIA principles.

• We do not share personal data with advertisers.

5. Cookies and Tracking Technologies

Our website may use cookies to:

• Improve site functionality

• Analyse website traffic

• Store user preferences

• You can control cookies through your browser settings.

6. Data Security

We implement appropriate security measures to protect your information from:

• Unauthorised access

• Loss

• Misuse

• Alteration

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary for:

• The purposes outlined in this policy

• Legal, accounting, or reporting requirements

8. Your Rights

Under POPIA, you have the right to:

• Access your personal information

• Request corrections or updates

• Request deletion (where legally permissible)

• Withdraw consent

• Object to processing

Lodge a complaint with the Information Regulator

Information Regulator (South Africa)

Website: https://www.justice.gov.za/inforeg/

9. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their privacy practices or content.

10. Children’s Privacy

We do not knowingly collect personal information from children under 13.

If we become aware that we have collected such information, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this policy from time to time.

Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Dekker Technologies

Somerset West, Cape Town, South Africa

Email: accounts@dekkertechnologies.co.za